At Jacky’s Retail your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within seven days for either exchange or refund subject to the following terms and conditions.

In case of all accessories, return/exchange is possible only if the packing has not been tampered with in any way.

Products should be accompanied with the original sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to credit card account. It will take 3 - 4 weeks to process a refund

Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel’s or manufacturer’s authorised service centre technician, as applicable. The process can take up to seven business days. Exchange/Refund will be done only after the investigation/technical report.

Exchange or Refund on Home Appliances, Large panels and Audio/Video products will be exchanged or refunded based on manufacturer’s authorised service centre’s investigation report and approval.

If the packaging is incomplete or open, product used, damaged, scratched, exchange or refund will not be applicable.

Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.

If the product returned, has any data or information stored in the memory or storage device, Jacky’s Retail will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.

Service, delivery and installation charges are non-refundable once performed.

Special order items are not refundable.

Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.