MANUFACTURER’S LIMITED HARDWARE WARRANTY & AGREEMENT This Manufacturer’s Limited Hardware Warranty & Agreement (“Warranty”) is an agreement between you and Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (“Microsoft”).

BY PURCHASING OR USING YOUR MICROSOFT PRODUCT, YOU AGREE TO THIS WARRANTY. PLEASE READ AND SAVE A COPY FOR YOUR RECORDS. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR MICROSOFT PRODUCT AND RETURN IT UNUSED TO YOUR RESELLER OR MICROSOFT FOR A REFUND. IF YOU RETURN IT, THIS WARRANTY WILL GOVERN WHAT OCCURS BEFORE YOUR RETURN.

RELATION TO CONSUMER LAW. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND IS IN ADDITION TO, NOT IN PLACE OF, ANY RIGHTS YOU MAY HAVE UNDER CONSUMER OR OTHER LAWS APPLICABLE TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR BY PROVINCE OR COUNTRY. OTHER THAN AS PERMITTED BY LAW, MICROSOFT DOES NOT EXCLUDE, LIMIT, OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT.

1. Definitions

(a) “Microsoft Product” means a genuine Microsoft hardware product, or a replacement component sold separately, purchased from Microsoft or an authorized reseller. Some Microsoft hardware products have their own limited warranties instead of this one.

(b) “Normal Use Conditions” means ordinary consumer use under normal conditions according to the instruction manual, technical specifications, and any other support documentation provided by Microsoft for the Microsoft Product.

2. Duration

Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized reseller, unless a different time appears below:

Duration	Product Name
90 Days	All Xbox accessories (except Xbox Elite Wireless Controller Series 2 and Xbox Wireless Headset—1 year); replacement components sold separately
2 Years	HoloLens 2 Industrial Edition only

3. Territory

This Warranty is valid only in Bahrain, Israel, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Ukraine, and the United Arab Emirates.

4. Warranty

(a) Microsoft warrants that the Microsoft Product will not malfunction due to a defect in materials or workmanship under Normal Use Conditions.

(b) Subject to your legal (statutory) rights under your local law, this Warranty is the only guarantee, warranty, or condition Microsoft gives for your Microsoft Product. No one else may give any guarantee, warranty, or condition on Microsoft’s behalf. In Morocco, this Warranty is subject to the legal warranty against product defects in Article 65 of Law No. 31-08 enacting consumer protection measures.

(c) IF YOUR LOCAL LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS DURATION IS THE SAME AS THIS WARRANTY. SOME STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

5. How to Get Warranty Service

Prior to providing warranty service, Microsoft or its agents may require you to provide proof of purchase for the Microsoft Product.

1. Before starting the warranty process, please use the troubleshooting tips at support.microsoft.com.
2. If the troubleshooting tips do not resolve your problem, then follow the online process at support.microsoft.com/warranty.
3. Back up your Data or Applications and Delete Confidential Information. Before sending your Microsoft Product to Microsoft for service, be sure to: i. KEEP A COPY OF ANY DATA OR APPLICATIONS YOU WANT TO SAVE. MICROSOFT IS NOT RESPONSIBLE FOR YOUR DATA OR APPLICATIONS AND WILL ERASE THEM; AND ii. DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT IS NOT RESPONSIBLE FOR THE CONFIDENTIALITY OF YOUR INFORMATION IF YOU LEAVE THAT CONFIDENTIAL INFORMATION ON YOUR DEVICE.

Warranty service may be available only in the country where you purchased the Microsoft Product. If warranty service is unavailable to you in the country where the device is located when warranty service is requested, Microsoft may offer you other support options for an additional charge. If so and you live in Lebanon, Microsoft will tell you in writing: (i) in advance, the additional charge for service and parts, and how long the service will take; (ii) after completion, which parts were replaced with new, and which with refurbished, parts.

6. Microsoft’s Responsibility

1. If Microsoft determines that the Microsoft Product malfunctioned under Normal Use Conditions during the warranty period due to a defect in materials or workmanship, Microsoft will (at its option) repair or replace it or the defective part, or refund the purchase price in exchange for the return of the Microsoft Product, unless a mandatory provision of your local law provides otherwise. Unless a mandatory provision of your local law provides otherwise, repair may use new or refurbished parts and replacement may be with a new or refurbished unit. When replacing the unit, Microsoft may use either the same unit model or, if unavailable, the model nearest to the original model’s form, functionality, performance, and color, in Microsoft’s sole discretion. The Microsoft Product or all parts of your Microsoft Product that Microsoft has replaced become Microsoft’s property. In Lebanon, Microsoft will tell you which parts were replaced with new and refurbished parts.
2. Unless a mandatory provision of your local law provides otherwise, after repair or replacement, your Microsoft Product will be covered by this Warranty for the longer of the remainder of your original warranty period (extended by the time required to seek amicable resolution (up to 60 days) in Morocco) or 90 days after Microsoft ships it to you.
3. UNLESS A MANDATORY PROVISION OF YOUR LOCAL LAW PROVIDES OTHERWISE, MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR MICROSOFT PRODUCT, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
4. Subject to your local law, if your Microsoft Product malfunctions after the warranty period or if your Microsoft Product is otherwise excluded from this Warranty, Microsoft may charge you a fee for its efforts (whether successful or not) to diagnose and service any problems with it.
5. In Morocco: (i) shipping to and from your home to Microsoft is free for Microsoft Products covered by this Warranty but you are responsible for any commissioning (installation) required; and (ii) you and Microsoft agree to try to resolve any dispute amicably for 60 days before bringing any legal action. The time required to seek amicable resolution, up to 60 days, will suspend the one-year time limit within which you must bring legal action under Article 65 of Law No. 31-08 enacting consumer protection measures and under this contractual warranty. Contact Microsoft at support.microsoft.com/warranty; the service center address is Microsoft Service, ul. Fordońska 248G, 85-766 Bydgoszcz, Poland.
6. In Qatar: Your purchase date and store name appear on your proof of purchase. Your product’s name, model, and serial number appear on the product’s packaging and in your Surface Settings > System > About menu or your Xbox console’s Profile & system > Settings > System > Console info menu. That information is part of this Warranty.

7. Warranty Exclusions

To the extent permitted by your local law, Microsoft is not responsible, and this Warranty does not apply (and Microsoft may not offer service even for a fee) to:

1. a Microsoft Product not purchased from Microsoft or an authorized reseller;
2. damage caused by use with products, applications, or services not manufactured, licensed, or supplied by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games);
3. a Microsoft Product that has had its serial or IMEI number altered or removed;
4. damage caused by any external cause (including, for example, by being dropped, exposed to liquid, or used with inadequate ventilation);
5. damage caused by use not in accordance with the user manual, technical specifications, or any other instruction Microsoft provided;
6. damage caused by repairs or modifications done by someone other than Microsoft or a Microsoft authorized service provider, or damage caused by using another company’s parts;
7. scratches, dents, other cosmetic damage, or damage reasonably expected as a result of normal wear and tear;
8. damage caused by hacking, cracking, viruses or other malware, or by unauthorized access to services, accounts, computer systems, or networks; or
9. a Microsoft Product that has had its software or hardware modified to alter its functionality or capabilities using malicious code, malware, bots, worms, trojans, backdoors, exploits, cheats, fraud, hacks, hidden diagnostics, or other mechanisms:
10. to disable security or content-protection mechanisms;
11. to give the user an unfair advantage or degrade other users’ online experience;
12. to deceive or defraud Microsoft or others; or
13. that may harm the product or our systems.

This Warranty applies only if your Microsoft Product is used with the operating system Microsoft preinstalled in your Microsoft Product, or any later version of that operating system.

This Warranty does not apply to (a) consumable parts that diminish over time, such as reduced charging capacity of the battery resulting from its natural end-of-product life, unless the failure occurred due to a defect in materials or workmanship, or (b) a SIM card or any network or system on which the Microsoft Product operates.

This Warranty does not apply to any software distributed by Microsoft with the Microsoft Product.

Microsoft does not guarantee that your use of the Microsoft Product will be uninterrupted, timely, secure, or error-free, or that data loss will not occur.

8. EXCLUSION OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY

 UNLESS OTHERWISE PROVIDED UNDER YOUR LOCAL LAW, MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR MICROSOFT PRODUCT. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES, PROVINCES, AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

TO THE EXTENT PERMITTED BY YOUR LOCAL LAW, IF YOU HAVE ANY BASIS FOR A REMEDY BEYOND REPAIR, REPLACEMENT, OR REFUND—SEE SECTION 6(c), MICROSOFT’S LIABILITY TO YOU CAN BE NO MORE THAN THE PURCHASE PRICE PAID FOR THE MICROSOFT PRODUCT (AS APPLICABLE).

9. Additional Terms

All parts of this Warranty apply to the maximum extent permitted by your local law or unless prohibited by your local law. If a court or arbitrator holds that Microsoft cannot enforce a part of this Warranty as written, those parts shall be deemed replaced with similar terms which reflect the intended economic purpose as closely as possible to the extent enforceable under the relevant law or determined by the statutory provisions (or where a local court or arbitrator will not amend this Warranty, such part will be severed), but the rest of this Warranty won't change.

10. Choice of Law

This Warranty will be subject to and construed in accordance with the laws of the country where the Microsoft Product was purchased, regardless of conflict of laws principles.